| Places to find things.
There's a lot of information in cyberspace so we would start here!
Search CRM
www.searchCRM.com
eCustomerServiceWorld
www.ecustomerserviceworld.com
Contact Center World
www.contactcenterworld.com
One week in call centres
www.ukincontact.com
CRM magazine
www.destinationcrm.com |
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People we recommend!
InsightNow - discover some great multimedia tools for improving customer and employee engagement. www.InsightNow.co.uk
The Institute of Customer Service - excellent qualifications and conferences. www.instituteofcustomerservice.com
Welsh Contact Centre Forum - Great people focused programme of learning and development. www.welshcontactcentreforum.co.uk
Good Experience - Founder Mark Hurst is based in the US - we think he knows everything about online experience! www.goodexperience.com
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