The Customer Excellence Company delivers through a highly skilled team of associate consultants. All are experts in their chosen field and bring an impressive depth and breadth of experience.

Mike Walker
Mike has industry leading customer management and service excellence expertise gained through brands including LloydsTSB, Barclays, Legal and General, O2, Avis as well as time with KPMG consulting. His key areas of experience include Customer experience and service improvement, programme management, value management and revenue enhancement and multi channel call centre development.

Mike holds a Post graduate Marketing Diploma and Chartered Institute of Bankers qualification. He has also studied Operations Management at Warwick Business School is a founding director of the customer excellence company.

Terry Neil
Terry specialises in programme and project management, in particular working with blue-chip organisations to ensure delivery of business-critical, customer centric change. (www.nielpartnership.co.uk)

Ann Ashby
Ann has over 25 years experience in both Business and I.T. Programme delivery and Project Management. Her people-orientated approach to customer excellence delivery covers managing change; team building; performance and goal setting and action planning for self, career and team. Ann is Managing Director of Woodvale Associates (www.woodvaleasssociates.co.uk)

Christine Meehan
Chris is an experienced international customer service specialist who has line managed teams of up to 600 staff and budgets of up to £5 million – she is a strong people
manager with excellent leadership skills.

Her experience covers programme & project management, customer satisfaction and quality audits, training, recruitment, human resources and occupational therapy in
the UK and offshore. Chris has a proven track record in the delivery of customer focused operational improvements and cost reduction.

Paula Henstock
Paula has extensive experience in developing and implementing coaching and change programmes to improve operational performance. An experienced Call Centre Manager, she has worked in both public and private sectors and has delivered performance improvement through training, coaching and programme management in permanent, interim and freelance roles. Paula has worked in Finance, Business Support, Arts, NHS, and Learning  and Development.

Richard Sheehan
Richard has senior experience of major brands including Nestlé, Procter and Gamble, British Airways and BAA. As a customer strategy consultant for Peppers & Rogers he has helped organisations to understand customer behaviour and preferences. His specialist areas of expertise are customer research, customer strategy development and implementation and communications strategy and planning (www.counterpoint3.com)

"Experience is not what happens to a man, it is what a man does with what happens to him." Aldous Huxley